Terms & Conditions

This Site operates as an online marketplace to enable Users to post Jobs, and Transport Providers to quote for these Jobs, with a view to entering into a Transaction.


www.trustyourmove.com an online platform managed by TYM soft Limited (“we” or “us”), a company registered in England and Wales. Our registered office is located at 26 Goodwin Crescent, Plymouth. For any inquiries, you can reach us at admin@trustyourmove.com.

The terms and conditions consist of Part A (the “General Conditions”) and Part B (the “Supplemental Conditions”), along with referenced documents. These terms outline the agreements governing the provision of our services to you.

Access to most areas of the Site does not require registration, in which case only the General Conditions are applicable. However, specific sections are accessible only to Members. If you choose to register, you must expressly confirm your acceptance of both the Supplemental Conditions and the General Conditions.

These Conditions, governing the access and use of the Site, as well as email correspondence between you and us, should be carefully reviewed before using the site. Use of the Site signifies acceptance of the General Conditions, regardless of Member status. If you do not agree with the General Conditions, please refrain from using the Site.

We reserve the right to modify the Conditions by updating this post. Regularly check the Site for the most current version, as the Conditions are binding. Some provisions may be replaced by specific legal notices on particular Site pages.

All rights not explicitly granted in these terms are reserved.




  • Transport Provider refers to a Member who has provided a quotation for a Job.
  • “Conditions” encompass all terms applicable to an individual accessing the Site, depending on their use (General Conditions for visitors and both General and Supplementary Conditions for Members).
  • “User” denotes a Member who has posted a Job on the Site.
  • A “Job” represents the transportation request posted by a User on the Site.
  • “Member” is an individual who has completed Registration (with “Membership” indicating the status of being a Member).
  • “Registration” or “Registering” involves setting up a membership account and agreeing to the Conditions.
  • “Site” refers to www.trustyourmove.com
  • “Transaction” signifies the agreement between a Transport Provider and a User for the execution of a Job.


2.1 While we strive to maintain 24/7 availability of the Site, we are not liable if, for any reason, the Site becomes unavailable at any time or for any duration.

2.2 Temporary suspension of Site access, without notice, may occur in the event of system failures, maintenance or repairs, or due to reasons beyond our control.


3.1 While we strive to ensure the accuracy of information on the Site, we do not guarantee the completeness or accuracy of the materials. Changes to the material on the Site may occur at any time without prior notice. The content on the Site might be outdated, and we make no commitment to update such content.

3.2 The contents of the Site are provided “as is,” and we do not offer any warranties regarding such content.

3.3  Posting or transmitting any material to or from the Site is strictly prohibited if it:

  • 3.3.1 is threatening, defamatory, obscene, indecent, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, or may cause annoyance or inconvenience;
  • 3.3.2 lacks all necessary licenses and/or approvals;
  • 3.3.3 constitutes or encourages conduct that could be deemed a criminal offense, give rise to civil liability, is otherwise unlawful, or infringes the rights of any third party, globally; or
  • 3.3.4 is technically harmful, including computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data, or other malicious software or harmful data.

3.4 Misuse of the Site, including hacking, is strictly prohibited. 

3.5 We will fully cooperate with law enforcement authorities or court orders seeking disclosure of the identity or location of anyone posting material in violation of this clause 3.


4.1 You are authorised to view, print, and download extracts from the Site for your personal use, provided that:

  • 4.1.1 No documents or related graphics on the Site are altered in any way.
  • 4.1.2 Graphics on the Site are not used independently from the corresponding text.
  • 4.1.3 Our copyright notices and this permission notice are visible in all copies.

4.2 Unless otherwise specified, we or our licensors own the copyright and other intellectual property rights in all materials on the Site, including photographs and graphical images. Except as expressly agreed otherwise, any use of extracts from the Site not in accordance with clause 4.1 is prohibited. If you violate clause 4.1, your permission to use the Site automatically terminates, and you must promptly delete any downloaded or printed extracts from the Site.

4.3 Apart from clause 4.1, no part of the Site may be reproduced or stored on any other website or included in any public or private electronic retrieval system or service without our prior written consent.


5.1 To the extent permitted by law, we hereby disclaim:

5.1.1 All conditions, warranties, and other terms that might otherwise be implied by statute, common law, or the law of equity; and

5.1.2 Any liability for direct, indirect, or consequential loss or damage incurred by any person in connection with the Site or the use, inability to use, or results of the use of the Site, any linked websites, and any materials posted on it. This includes, but is not limited to, liability for:

  • Loss of income or revenue
  • Loss of business
  • Loss of profits or contracts
  • Loss of anticipated savings
  • Loss of data
  • Loss of goodwill
  • Wasted management or office time
  • Any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract, or otherwise, even if foreseeable.

5.2 This disclaimer does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability that cannot be excluded or limited under applicable law.

Any information about you that we process will be processed in accordance with our privacy policy (www.trustyourmove.com/privacy-policy). By using the Site you consent to such processing.


7.1 We may, at our sole discretion, restrict your access to the Site and/or refuse to correspond with you without prior notice where:

7.1.1 there is a regulatory or statutory change limiting our ability to provide access to the Site;

7.1.2 there is any event beyond our reasonable control preventing us from providing access to the Site (for example, and without limitation, technical difficulties, capacity problems and communications failures); or

7.1.3 we consider that you are abusing the Site or are otherwise acting in breach of the Conditions.


8.1 Links to third-party websites on the Site are provided solely for your convenience. If you use these links, you will be redirected from the Site. We have not reviewed all of these third-party websites and do not control or take responsibility for their content or availability. Consequently, we do not endorse or make any representations about them, the material found there, or the consequences of using them. If you choose to access any of the third-party websites linked to the Site, you do so entirely at your own risk.

8.2 If you wish to link to the Site, you may only do so under the condition that you link to, but do not replicate, the home page of the Site, and you must adhere to the following conditions:

  • 8.2.1 Do not remove, distort, or alter the size or appearance of any logos used by us on the Site.
  • 8.2.3 Do not create a frame or any other browser or border environment around the Site.
  • 8.2.4 Do not imply in any way that we endorse any products or services other than our own.
  • 8.2.5 Do not misrepresent your relationship with us or provide false information about it.
  • 8.2.6 Do not use any trademarks owned by TYM Soft (whether registered or unregistered) displayed on the Site without our express written permission.
  • 8.2.7 Do not link from a website that you do not own.
  • 8.2.8 Ensure that your website content, in our sole discretion, does not contain material considered distasteful, offensive, or controversial, infringing on any intellectual property rights, or violating other rights of any individual, and it complies with all applicable laws and regulations.

8.3 We explicitly reserve the right to revoke the right granted in clause 8.2 for a breach of the Conditions and take any action that we deem appropriate.

8.4  You are required to fully indemnify us for any loss or damage we may suffer due to a breach of clause 8.2.


You agree not to register any domain name containing the term ‘Trust Your Move’ that suggests an affiliation with us or in any way disparages us.


10.1 Unless explicitly stated otherwise, the Site is intended for individuals accessing it from England and Wales. If you choose to access the Site from locations outside England and Wales, you are responsible for ensuring compliance with applicable local laws.

10.2 You affirm that viewing the Site is legally permissible in your jurisdiction and acknowledge responsibility for complying with all laws within that jurisdiction while accessing or using its contents.

10.3 A failure or delay in enforcing compliance with one or more provisions of these Conditions does not constitute a waiver of any other provision of these Conditions.

10.4 No provision of the Conditions is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party.

10.5 If any provision of the Conditions is deemed unlawful, void, or unenforceable, that provision shall be considered severable and shall not affect the validity and enforceability of the remaining provisions.

10.6 The Conditions represent the entire agreement between us regarding your use of the Site and supersede any prior agreements or representations.

10.7 Any notices to be given by either party under the Conditions shall be considered adequately given when sent via email or facsimile transmission. Such notices should be addressed to you at any email address or facsimile number you have provided us or to us at the email address or facsimile number displayed at the beginning of these General Conditions.

10.8 The Conditions are governed by the laws of England and Wales, and you consent to the exclusive jurisdiction of the English courts.




(Relevant only to Members)

Please be aware that these terms and conditions serve as an addition to the General Conditions. The Conditions (Parts A and B) constitute the foundation of the agreement you establish with us when Registering and becoming a Member (the “Agreement”). They govern your behaviour as a Member.


1.1 Only individuals capable of forming legally binding contracts under English law are eligible for Registration. Registration is not open to individuals under the age of 18 or those whose Membership has been suspended or terminated. If you are Registering on behalf of a business entity, you affirm that you have the authority to bind the entity to this Agreement.

1.2 Each Registration is intended for a single user only. Sharing your username and password with others, or using it for multiple users on a network, is strictly prohibited. Additionally, your Membership cannot be transferred to a third party. 

1.3 The security of any issued passwords is your responsibility, and you are accountable for all actions taken with your username and password.


2.1 We do not function as a transportation service provider, freight forwarder, broker, or intermediary. The Site acts as a neutral platform where Transport Providers and Users can connect and initiate negotiations for potential Transactions. We have no involvement in the actual Transaction, and we exert no control over the quality, safety, or legal aspects of the Jobs and/or Transactions facilitated through the Site.

2.2 If you are a Transport Provider, you agree that the Site is solely for shipping/transportation/storage-related services, and the services you offer will exclusively pertain to transportation. Without our prior written consent, you commit not to use your Membership to market or sell goods, products, or services unrelated to the Job.

2.3 The User is responsible for selecting a suitable Transport Provider for the Job, and both the User and the Transport Provider are accountable for negotiating the Transaction’s terms.


3.1 Unless expressly stated otherwise in the Conditions, and only to the extent specified, no provision of the Conditions is enforceable under the Contracts (Rights of Third Parties) Act 1999. The Conditions do not establish legal contracts, liabilities, obligations, claims, or benefits between Members or in favour of third parties. Your contract related to a Transaction will be with the other Member. Consequently, we cannot make any commitments regarding the other Member (User, Transport Provider, or Successful Transport Provider as defined later) or the Job, whether concerning quality, quantity, delivery, or price.

3.2 We do not assume responsibility for claims made by Transport Providers regarding licenses, insurance, registration, membership, or trade association, or any other claim during the Transaction or quoting process. Our role is solely as a neutral platform facilitating agreement on the price for a Job between Transport Providers and Users.


4.1 Members shall not use the Site for unlawful activities. Any Job or aspect of a Transaction carried out, or sought to be carried out unlawfully, by either Transport Provider or User, is prohibited.

4.2 Certain Transactions may be governed by statutory or other regulations and cannot therefore be negotiated freely. It is for the Members to identify and adhere to such regulations.


5.1 To assist Members, we offer distance calculations and driving directions (or links to third-party driving directions) as part of our service (the “Directions”). However, it is essential to use the Directions as a guide only, and adherence to national rules, regulations, and highway codes is crucial. The Directions may not consider factors such as road closures, traffic direction, one-way systems, emergency access roads, height regulations, road conditions, or manoeuvrability restrictions. 

5.2 No representation or warranty is made regarding the content or usability of the Directions or their suitability for any specific journey or vehicle. We assume no responsibility for any loss, damage, or delay resulting from the use of these Directions. If you identify an error or omission, please inform us so that we can notify the relevant parties for correction and improvement of the service. It is advisable to verify any pickup and delivery information provided by us with the other party involved in the Transaction.


6.1 www.trustyourmove.com is a monthly fee to join for transport providers and as a user and it is free to request quotes. We charge a success fee (the “Fee”) to Transport Providers who have secured a Job (“Successful Transport Providers”). A Job will be considered to be secured if after quoting, messaging or contacting the User via the Site a Transport Provider is paid the Deposit (as defined hereafter).

6.2 The incurring of the Fee is independent of the actual performance of the Job. Subject to clause 7, the obligation to pay the Fee therefore still applies if a Job is placed via the Site but is not subsequently carried out and/or the Transaction is later terminated. We may waive our right to receive the Fee as a gesture of goodwill; however the grant of any such waiver is entirely within our discretion and if so granted is always without accepting any legal obligation to do so.

6.3 If you are a Transport Provider you are responsible for collecting and remitting any and all VAT associated with a Transaction. Your quote amount for the Job is inclusive of VAT in accordance with clause 12.1.2. You shall not submit a quote amount excluding VAT and then charge VAT on top of your quote price once your quote has been accepted.

6.4 We reserve the right to waive or change the basis for the calculation of the Fee at any time. We may also temporarily change or suspend the Fee for a promotional period. Any such changes will be described on the Site.


7.1 Although we are unable to conduct due diligence on our Members, we empower Users and Successful Transport Providers to provide feedback evaluations on each other’s performance during the Transaction. This includes, but is not limited to, the execution of the Job or, if applicable, their failure to initiate a Transaction and/or perform the Job. The purpose of these evaluations is to offer Members insights into the skills and reliability of other Members before quoting or, in the case of Users, accepting a quote from a Transport Provider.

7.2 The feedback process entails leaving a rating along with a brief comment about the Member’s performance. There are five feedback scores that can be given, and a Member’s overall feedback score is the average of the ratings they have received.

7.3 By participating in invoicing a Job, you acknowledge that it is likely another user will provide feedback about you. Your feedback comprises solely of comments left by other users and the overall feedback score calculated in accordance with clause 8.2. You agree not to use any feedback received on the Site on any venue or website other than the Site.

7.4 Exercise common sense and respect when leaving feedback on another Member, as unwarranted and potentially libellous feedback could lead to legal claims against you. We do not censor or investigate feedback for accuracy, and you recognise that we bear no legal responsibility for any feedback that is left.

7.5 Any use of profanity, libellous behaviour, illegal activity, or abuse of the feedback function or any other part of the Site may result in a ban from further use of the Site and, if applicable, reporting to relevant authorities.


Nothing contained herein shall establish or be construed as establishing any joint venture, agency, or partnership relationship between ourselves and any Members. Members are prohibited from representing or implying any such relationship with us.


The policing of the Site is carried out by its visitors through a flagging system, aimed at ensuring compliance with the Conditions to the extent possible. Visitors have the ability to ‘flag’ elements of the Site that do not adhere to the Conditions. White flags are present in areas available for reporting, including messages, the quote details section, member profiles, and shipment listing information. To flag a specific part of the text, users can click on the white flag adjacent to the text, causing it to turn yellow. A yellow flag is then submitted to our team for review. After assessment, the team will either issue a ‘green flag,’ signifying no violation, or a ‘red flag,’ indicating a violation and subsequent removal of the content. We retain the right to suspend the Membership of any Member who receives a red flag on more than one occasion.


11.1 You bear sole responsibility for the information you furnish to us and/or other Members during the Registration, shipping, or transportation process (encompassing anything posted on the Site) (“Information”). This Information must be truthful, legal, accurate, and devoid of any fraudulent intent.

11.2 Except for personally identifiable information, covered under our Privacy Policy (accessible through the link www.trustyourmove/privacy-policy), any Information is deemed non-confidential and non-proprietary. We hold no obligations concerning such material and retain the freedom to copy, disclose, distribute, incorporate, and otherwise utilise the Information, along with all data, images, sounds, text, and other elements contained therein, for any and all commercial or non-commercial purposes.

11.3 It is expected that you exercise common sense and good judgment when conducting or posting any Information. We emphasise that all Members adhere to netiquette principles and engage in respectful communication with each other.



12.1.1 A crucial aspect of the Site is the Members’ ability to provide feedback about each other, whether positive, neutral, or negative. As outlined in clause 8, the feedback you receive is likely to influence other Members’ decisions on whether to engage in a Transaction with you. To uphold the integrity of the feedback system, you agree not to:

12.1.2 Improperly influence, or cause another to improperly influence, the feedback of a Member in any manner.

12.1.3 Post or attempt to post a feedback review on your own account through any means.


13.1 We retain the right to reject your Registration or terminate your Membership at any time, for any reason, or for no reason, without prior notice to you.

13.2 We also reserve the right to inform other Members of any actions that we, at our sole discretion, deem serious and that have led to the cancellation of your Membership.

13.3 In the event of your removal or rejection, you have the option to appeal for reinstatement. Your appeal should include a written statement justifying why you should be reinstated, along with your contact information. The review of your appeal is at our discretion, and any decision regarding your reinstatement will be solely up to us. Submitting an appeal does not guarantee reinstatement, and we will inform you of our decision. We are not obligated to provide reasoning for our decision, and all determinations are final.


Throughout your Membership, you may come across or be exposed to our documents, business practices, object code, source code, management styles, day-to-day business operations, capabilities, systems, current and future strategies, marketing information, financial information, software, technologies, processes, procedures, methods, applications, or other aspects of our business. You agree that all such information is confidential and constitutes our exclusive intellectual property. Any disclosure of this information to a third party, including a direct competitor, is strictly prohibited. These confidentiality obligations will persist even after the termination of this Agreement.


 During the duration of this Agreement, you are prohibited from soliciting the employment of, or employing, any of our employees whom you become aware of through the performance of this Agreement. Additionally, you must not interfere with any of our other business relationships, including those with our Members.

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Office Address:

The Energy Park Ernesettle Lane,Plymouth PL5 2TT

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